Avior Capital Markets (Pty) Ltd (“Avior”) has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, Avior will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us – If after a significant business disruption you cannot contact us as you usually do by telephone or email, you should call Peter Coutromanos on 083 602 9994 or go to our website at www.avior.co.za. If you cannot access us through either of those means, you should contact our Cape Town Office, Kevin Mattison in our Cape Town Office, Kevin Mattison at (021) 440 5983 or 084 700 7777 for instructions on how to enter orders and how to proceed with services offered relating to your account.
Avior’s Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit Avior to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Avior’s business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with clients, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and access to client account information.
Avior’s Regulator, the Johannesburg Stock Exchange, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, the Regulator objective is to restore its own operations and be able to complete existing transactions and accept new transactions as soon as practical possible. Your orders could be delayed during this period.
Varying Disruptions – Significant business disruptions can vary in their scope, such as only Avior, a single building housing Avior, the business district where Avior is located, the city where Avior are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only Avior or a building housing Avior, Avior will transfer our operations to a local site when needed and expect to recover and resume business within 1 day. In a disruption affecting Avior’s business district, city, or region, Avior will transfer our operations to a site outside of the affected area, and recover and resume business within 3 days. In either situation, Avior plan to continue in business, transfer operations to Avior’s other business premises if necessary, and notify you through Avior’s website www.avior.co.za, or our customer emergency number, 083 602 9994 or 084 700 7777 how to contact us. If the significant business disruption is so severe that it prevents Avior from remaining in business, Avior will assure our clients prompt access to their account information.
For more information – If you have questions about our business continuity planning, you can contact Avior at (011) 589-2878 or email firstname.lastname@example.org.